QUESTIONS YOU MIGHT HAVE ABOUT…
- What is included in the registration fee?
- Registration for NEVER QUIT® run/walk includes:
- You can choose the Limited Edition 2019 NEVER QUIT 3D medallion or 1 layered medal.
- $300 valued NEVER QUIT® participant necklace. Select your necklace during online registration.
- Commemorative official race shirt. Women & Men’s sizes
- Commemorative custom race bib with your name on it. (excluding those who register late)
- 3 days of pre event packet pickup.
- One of, if not the most moving run/walk you have ever participated in.
- How do I know if I’m registered?
Once registration has been processed, you will receive a confirmation email that will serve as your only confirmation of registration. To receive another registration confirmation, please visit Eventbrite.com or call Eventbrite and a registration expert will asset you: 800-350-8850.
- Can someone else pick up my race packet for me if I am unable to attend the Expo?
– You can not pick up for other participants except under the following circumstances:
– You CAN pick up for your Husband, Wife or children who are 17 years old or younger or if you are coming from out of town and can not get to packet pickup.
– You CAN pick up for another participant that lives outside the Jacksonville, FL area if you have them text a picture of their Drivers License to your phone with written permission from them for you.
– Everyone else will be required to show their own valid picture government ID at packet pickup.
- If I can not attend Packet Pickup, can I get my race bib on day of event?
No, there will be no day of race packet pickup, however, when you register you can select the registration option that we mail your items to you prior to event day, or choose the option to give someone permission to pick it up for you..
-Getting you shirt & bib mailed to you will cost an additional $25 which covers priority postage, tracking, insurance, protective packing.
- I’m unable to do the race I signed up for, can I give someone else my number to race for me?
No, race entries are non-transferrable due to insurance issues. No Refunds are offered as participant items are prepared over 6 months in advance and your custom registration is processed as soon as you register. GOOD NEWS, email us after April 15, 2019 and let us know that you did not pickup up your items at Packet Pickup or any other finisher item and you can pay to have them shipped to you post race.
- If I can’t attend the race Packet Pickup, can my race packet be mailed to me?
Yes, you have to pick a registration option the says: “Mailing option” and it will cost an additional fee. This option will end on April 8, 2019.
- Can my race registration be refunded or transferred to another person?
Race registrations for NEVER QUIT® can be refunded up until Feb. 1, 2019. After that date, NEVER QUIT events are not refundable nor transferable from the original registrant to another participant for insurance reasons and because participant items are prepared over 6 months in advance and your custom registration is processed as soon as you register. If you were unable to attend the NEVER QUIT Packet Pickup or event, please email us after April 15, 2019 so we can make payment arrangements to get your items mailed to you.
- If I am injured, pregnant or no longer able to attend the event, can I get a refund?
Entry fees are non-refundable, but we can mail your items to you after the run as mentioned above.
- Once a race is sold out is there any way to register or be put on a wait-list?
No, once it sells out it sells out. Since there are full refunds offered through Feb. 1, 2019, it is recommended to register early to secure your slot.
- I am unable to attend the race. Am I able to defer my registration?
No, you are not able to defer to the following year as participant items are prepared over 6 months in advance and your registration is processed as soon as you register. However, we will mail your items to you after the run as mentioned above.
- What hotels are host resorts?
See the full list here of hotels that are close by the event site. Distances are provided.
- What is included on my personalized bib?
Your personalized bib will include your first name and your race number but in order to have your first name included on your race bib you must register 6 weeks prior to race day.
- Are their gender specific sizes for the participant shirts?
Men’s & women’s short-sleeve shirts and a limited amount of tank-tops are also available for Ladies. Youth participants receive a youth sized t-shirt. Men’s shirts are fitted and you should size up if you want a loose fit. Women’s tanks fit true to size. If you are border line, size up one size.
- What forms of payment are accepted for race registration?
Credit and debit cards (or cash during packet pickup) are acceptable forms of payment for registration for NEVER QUIT®.
- Registration is closed; can I register on race day?
Not on race day. However, if slots are still available, you can register at the event site on Friday April 13, 2019 during the Never Quit Expo from 11am to 7pm. We strongly recommend early online registration.
- What is the minimum age for the NEVER QUIT® 5K & 10k?
Any age but please be able to complete the 5k or 10k, even if it is with the assistance of a parent or legal guardian.
- What is the minimum age for the 1 NEVER QUIT® Mile Fun run?
Any age but please be able to complete the 1 Mile, even if it is with the assistance of a parent or legal guardian.
- Can we have a stroller in the run?
Yes, we encourage you to bring all of your family, NEVER QUIT® is extremely family friendly. There are many, many parents who bring strollers. All we ask is that but you stay to back of the group of runners. ie., at the back of the start-line, behind the walkers, so they do not trip on your stroller. 🙂
- Are pets allowed?
Yes, per Jacksonville Beach law, pets are allowed on the beach (with a leash on) until 9am, but we ask that if you bring your pets, please only do so if they are harmless and will not bite or hurt someone else.
Since the NEVER QUIT® run starts at 8am, and if you complete your run by 9am, then per Jacksonville Beach law, you are permitted to have your dog, on a leash, on the beach with you. Many runners and walkers bring their dogs as the beach is a perfect environment for them.
The NEVER QUIT® Expo and Event:
- Will there be a race briefing before the race starts?
Yes. Important last minute information will be relayed to everyone at the race start. Please review the course layouts here: Please be at the start line no later than 30min before the race start (8am). Park no later than 6:15am to park close to the run site. If you arrive after 6am, parking will be difficult or you will need to park many blocks from the event site. 5:30am is also a great safe time to arrive. Never Quit is Jacksonville second largest single day participatory event after Gate Rive Run and the beaches largest participatory event.
- Can someone else pick up my packet if I am unable to attend the expo?
Yes, but they must have a copy of your ID card. Have them text a photo of it to you with written permission from them to you. Everyone is required to show their own valid picture government ID at packet pickup.
- What are the hours of the Expo?
- If I can’t attend the race, can my race packet be mailed to me?
No, unless you choose this option 10 days prior to race day.
- Where do I pick up my race packet?
You must pick up your packet at any of the NEVER QUIT® packet pickups seen HERE.
- Do I need to bring anything with me to Packet Pick-Up?
To pick up your race packet, you must bring a photo ID.
- Am I allowed to bring my stroller into the expo or into the race?
Yes, this is a family friendly event. If you use a stroller for your children in the race, we ask that you stay to the very back/rear of All race participants so other runners do not trip on your stroller.
- Where is the Lost & Found located?
Lost & Found will be at the onsite at the merchandise area inside the Four Points Sheraton.
- Where are the water stations on the run course?
Water stations are at the start line, Finish line, on the 5K/10k run course at the turn around. There will be a ton of water.
- What is the address of the Start Line?
JACKSONVILLE BEACH: 11 1st Street North, Jacksonville Beach, FL 32250. Map here.
The NEVER QUIT 5k & 10k:
- Are costumes allowed on the course?
Yes, however, if your costume includes a face mask, Race Management, police or security has the right to request that you remove the mask at anytime. If your costume is questionable or offensive to others, we reserve the right to either have you change into something more appropriate or remove you from the event.
- I left a message or sent an email and haven’t heard back from you. What should I do?
If you have contacted us right before or right after an event or during a holiday, please expect a delayed response time. The NEVER QUIT® Team who answers your calls is the same team who is busy planning your amazing event experience! During other times of the year, if you have not heard back from us and it has been over 4 business days, please feel free to write us again.
- Will the race be canceled/postponed due to weather?
All NEVER QUIT® races and events will be held rain or shine. If there is lightning in the area, the race will either have a delayed start or, depending on the intensity of the weather, be cancelled. The determination will be made by the Event Management staff. We live by the words NEVER QUIT®, so you are in good hands, there has never been a storm too severe to stop people who NEVER QUIT® ! 🙂
- Is there a pacing requirement for the race?
Yes. Please stay in your pace sections that will be marked at the start. Slower runners to the rear, walkers to the very rear.
Is this race walker friendly?
All NEVER QUIT® races are walker friendly and thousands of people walk the entire distance, in fact, some people push their injured friend and some even carry their friends. Again, we all live by the motto: NEVER QUIT, if you crawl across the finish line, you NEVER QUIT and you count as a finisher and will receive your beyond amazing finisher medal.
Where will we receive or Finisher race medal?
If you selected a Finisher Medal, it will be presented to you in a secured area at the Sea-Walk Pavilion in front of the stage. The SeaWalk Pavilion is 50′ to the East of the start line. The only people who can access this area are those that have a NEVER QUIT bib on that specifies that you will receive a Finisher Medal. You will receive your Participant Necklace at Packet Pickup.
Is bag check available for NEVER QUIT® races?
No. Please leave your items securely placed in your car or with a friend.
What is the best way to contact the NEVER QUIT® Team?
Members of the NEVER QUIT Team are available to answer your questions by email.
Please email: firstname.lastname@example.org or click HERE.
I left a message or sent an email and haven’t heard back from you. What should I do?
If you have contacted us right before or right after an event or during a holiday, please expect a delayed response time. The NEVER QUIT® Team who answers your calls is the same team who is busy planning your amazing event experience! During other times of the year, if you have not heard back from us and it has been over 4 business days, please feel free to write us again HERE.
- I can not make the NEVER QUIT® run/walk, what do I do? If you can not attend the NEVER QUIT® run/walk, please email: email@example.com after April 15, 2019, so arrangements can be made for you to pay for shipping & handling to mail your items to you, so you can run NEVER QUIT® as a Virtual runner after April 13, 2019. There are no refunds.
- Where will top placing awards be distributed:
Yes, at the Sea Walk Pavilion in front of the right side of the stage.
- Awards ceremony Starts at 8:30 am – Ends at 9:30am
- If you do not collect your finisher award at the Sea-Walk Pavilion when the awards start at 8:30am to 9:30am, it will not be available at a later time
- Top Overall male and female,
- Top Masters male and female,
- Male & female Age Group awards for the top 2 finishers in each age group as follows:
- 10 and under
- 14 -19
- 80 & Over
- No Multiple Awards.
- If you do not collect your finisher award at the Sea-Walk Pavilion, it will not be available/mailed post race.
E-mail NEVER QUIT® Team here with additional questions.